7 Day Guarantee Not happy? We clean it again
Every Everfresh clean is backed by our 7 day guarantee. If you are not happy with an area we cleaned, tell us within 7 days and we come back and clean it again, at no charge.
Our promise, in plain words
If you are not happy with any area or item we cleaned, tell us within 7 days of the clean. We come back at a time that suits you and clean that area again, free of charge.
No forms to fill in and no fine print games. Just call or send us a message.
Using the guarantee takes three steps
Tell us within 7 days
Call 0466 844 750 or send the form. Tell us which area and, if you can, send a photo.
We book a return visit
We arrange a time that suits you to come back and look at it.
We clean it again
We treat and clean that area again, at no charge to you.
What the guarantee covers
We want you to know exactly where you stand before you book.
Covered
- Any area or item that was part of the job
- Spots we missed or that need another go
- Marks that wick back up as carpet dries
Not covered
- Marks we told you before we started were likely permanent
- New spills, soiling or wear after the clean
- Damage or wear that was there before the clean
- Areas or items that were not part of the job
- Requests made more than 7 days after the clean
Your consumer rights come first. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Our 7 day guarantee is in addition to those rights, never instead of them. See our terms for the details.
Guarantee questions
How do I use the guarantee?
Does it cost anything?
A stain came back after the carpet dried. Is that covered?
Does the guarantee replace my consumer rights?
Book with confidence
Get a free quote today. Every clean comes with our 7 day guarantee.