Terms And Conditions

Last updated 11 October 2026

About these terms

These terms apply to every quote and clean provided by Everfresh Cleaning (we, us, our) in Melbourne. By booking a clean you agree to them. Nothing in these terms limits your rights under the Australian Consumer Law.

Quotes

Quotes are free and come with no obligation. A quote is based on what you tell us: the rooms or items, their size and condition, and any stains. If the job turns out to be different on the day, we tell you and agree any change with you before we continue.

Bookings and access

Please make sure we can get to the rooms or items on the day, with power and water available. Let us know about parking, stairs, pets or anything else that affects access. If you need to change or cancel a booking, tell us as early as you can.

Before we clean

Please clear small items, and put away anything fragile or valuable. We can move light furniture. Heavy or fragile items are cleaned around unless we agree otherwise when we quote.

What cleaning can and cannot do

Most everyday soiling and stains come out with the right treatment. Some marks change the fibre itself and cannot be removed by any cleaning, including:

• bleach marks, sun fade and colour loss
• dye transfer and ink that has set
• burns, wear, pilling and fibre damage
• water marks on fabrics not made to get wet

We check before we start and tell you honestly what is likely to come out. We test fabrics and choose a method to suit them, but some fabrics carry a natural risk of shrinkage or texture change. We tell you about any risk we see before we begin.

Drying

Drying times depend on the fabric, airflow and the weather. Carpets usually dry in a few hours. Please keep heavy traffic and furniture off damp areas until they are dry.

Payment

Payment terms are confirmed with your quote. Unless we agree otherwise, payment is due when the job is complete.

Our 7 day guarantee

If you are not happy with any area or item we cleaned, tell us within 7 days of the clean and we will come back and clean that area again at no charge. It does not cover marks we told you were likely permanent, new soiling or damage after the clean, wear or damage present before the clean, or areas that were not part of the job. The guarantee is in addition to your rights under the Australian Consumer Law. Read the guarantee.

Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us, and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Damage and liability

We take care with your home and belongings. If you believe something was damaged during a clean, please tell us as soon as possible so we can look at it. To the extent the law allows, we are not liable for loss caused by existing defects, items we were not told about, or instructions we were asked to follow. Nothing in these terms excludes any right you have under the Australian Consumer Law.

Privacy

We handle your personal information in line with our privacy policy.

General

These terms are governed by the laws of Victoria, Australia. We may update them from time to time, and the version on this page at the time of your booking applies.