Privacy Policy

Last updated 11 October 2026

Who we are

Everfresh Cleaning (we, us, our) provides carpet, upholstery and home cleaning across Melbourne. This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

When you call us, send our quote form or book a clean, we may collect:

• your name, phone number and email address
• your suburb or the address of the job
• what needs cleaning, and anything you tell us about it
• booking, quote and payment records

Our website may also collect technical information such as your IP address, browser and device type, the pages you visit and how you arrived at our site.

How we collect it

We collect information directly from you when you call, send a form or talk to us on the job. We do not buy personal information. If you give us details about another person, such as a tenant or a property manager, please make sure they are happy for you to do so.

Why we use it

We use your information to:

• reply to your enquiry and give you a quote
• book, carry out and follow up your clean, including our 7 day guarantee
• send invoices and keep business and tax records
• improve our website and our service
• meet our legal obligations

We only send marketing messages if you have agreed to receive them, and every message lets you opt out, as the Spam Act 2003 requires.

Cookies, analytics and advertising

Our website uses cookies and similar tools. We may use analytics tools such as Microsoft Clarity to see how visitors use the site, and Google Ads conversion tracking to measure whether our ads lead to enquiries. These tools may set cookies and collect information about your visit. You can block or delete cookies in your browser settings, and manage Google ad settings in your Google account.

Who we share it with

We do not sell your personal information. We share it only where needed to run our business, for example with our website host, email and phone providers, accounting software and professional advisers, or where the law requires it.

Overseas storage

Some of our service providers, such as email, website hosting and analytics providers, may store information on servers outside Australia. We take reasonable steps to make sure they protect it.

Keeping it safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep business and tax records for as long as the law requires, usually 7 years, and securely delete information we no longer need. If a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner (OAIC) under the Notifiable Data Breaches scheme.

Access and correction

You can ask to see the personal information we hold about you, or ask us to correct it. Call us on 0466 844 750 or send us a message through our contact page. We respond within 30 days.

Complaints

If you have a privacy concern, contact us first and we will try to resolve it within 30 days. If you are not satisfied, you can contact the OAIC on 1300 363 992 or at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.